During busy periods, you might experience a longer than usual wait in a queue. We’ve increased the number of security staff to speed up this process, but our priority is the safety of our audiences.
We search both men and women, so please comply with requests from our security personnel so we can keep the queue moving as quickly as possible.
Searches will include the use of a hand-held metal detector.
Although audience members are entirely within their rights to refuse a search, as a condition of entry to our venues, we are also within our rights to refuse entry on the grounds of refusal to be searched. We hope the majority of our audience members will understand and support this.
Also please note, for your security, our staff are equipped with body cameras. Footage is used for the sole purpose of preventing and identifying criminal activity.
During peak times, you’ll find:
- A search table at the entrance with one security operative conducting searches including contents of pockets, wallets, tobacco pouches, filter packets, etc.
- A second security operative conducting ID checks and bag searches.
- A third security operative is positioned at the inner doors preventing anyone from taking glasses outside. This door supervisor recommends customers consume their drink before going outside to smoke. If they insist on leaving their drink, the door supervisor places a cover on top of the glass or bottle and observes the drinks to the best of their ability whilst carrying out their duties.
Additionally, all venue staff are trained to recognise suspicious behaviour and in how to deal with a suspected spiking incident.
Thank you for supporting Grassroots Music!